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    Terms and Conditions

    These terms and conditions apply to the use of the Vdecor Vietnam website. By placing an order with us, you are agreeing to accept these terms and conditions outlined below (The Conditions) and as stated on our website.

    If you have any questions relating to our terms and conditions, please contact our Customer Service team at sales@vdecor.asia before placing an order.

    PRODUCT DESCRIPTION 

    We sell handcrafted furniture and home décor accessories, which are made using traditional methods and natural materials. Due to their handcraft origin our products are on occasion subject for slight variation between the product image(s) and the product you receive. This is the part of originality and uniqueness of the materials used and the hand-made work of our artisans.

    We try to ensure that all colours are displayed accurately, however the colours might appear slightly differently on different displays, screens, and actual goods.

    Products on our website are as accurately described as possible however on the rare occasion that our website contains and error, we reserve the right to correct any errors or inaccuracies at any time, whether before or after you have placed an order.

    CURRENCY AND PRICING 

    All prices shown on our website are in US dollars. Prices of products and any charges and taxes displayed on this website are intended to be current at the time of issue but may change any time and are subject of availability.

    All prices are exclusive of any delivery charges which are displayed in the checkout process prior the payment.

    All prices displayed on the website are inclusive of Goods and Service tax applied at the rate of 10%.

    Member/commercial client discounts cannot be used in conjunction with any other promotions or coupons.

    We make every effort to ensure that our pricing is correct however if the price of your purchase/s is higher than that quoted on our website for any reason including currency fluctuation we will contact you immediately by email or phone to advice of such and to gain your permission to proceed with the order. Should you not wish to proceed with your order you will be offered a full refund.

    In the unlucky event that a product is not available, we will contact you within 24 to 48 hours by email or phone to advice you of the item/s not in stock and discuss the estimated time of arrival or alternative product (if available).

    If you have paid for an item/s that have subsequently sold out or are not available and you do not wish to proceed with your order you will be offered a full refund or store credit.

    If delivery of an order will result in unacceptably high freight charges to Vdecor, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances, we will issue a full refund to you.

    We reserve the right not to accept your order if we are unable to obtain authorization for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions. We reserve the right to refuse to process our service to anyone at any time at our sole discretion.

    PAYMENT

    1. Payment options

    We accept payments by Visa, MasterCard, American Express and Paypal. Once you confirm the order you can choose to either pay by credit card or you can be directed to the PayPal websites, where you can pay with your PayPal account.

    1. Payment Security

    Your privacy and payment security are important for us. All our online payments are processed using One Pay Payment Getaway, the leading payment getaway in Vietnam.

    We use industry standard encryption to keep your personal information secure throughout the payment process. We do not permanently store your credit card or bank information.

    Every effort is made to prevent fraudulent use of credit cards or other payment options, we will undertake reasonable efforts to validate the legitimacy of the order and payment method however we do not guarantee that we can prevent the fraudulent use of such information by unauthorized third parties. We will not be liable for any damages or losses (whether direct or indirect) caused if your card is used fraudulently.

    WEBSITE USE

    You may use the site only in accordance with and subject to these Term and Conditions and the Website’s Privacy Policy.

    By using this Website, you warrant that you are over 18 years old and are not legally prohibited from entering into a binding contract.

    You understand that your information (not including credit card information) may be transferred unencrypted and be transmitted over various networks and/or changed to be adapted to technical requirements of connecting networks or devices.

    The material on this website is provided for general information only and should not be used as a sole basis for making decision.

    PROHIBITED PRODUCT

    You must not use this website for unlawful purpose, and you must not:

    – Transmit via the Website any information which is breaches any laws and regulations or infringes a third party’s rights.

    – Knowingly transmit to the Website any viruses, worms, Trojan horses and/or other harmful codes.

    – Tamper with or obtain access to this Website or any component of this Website.

    – Use or disclose another person’s personal information such as name, username, password and other details without their permission.

    – Impersonate any other person including but not limited to, a registered user of this Site or an employee of Vdecor.

    – Misrepresent the identity of a user or use a false e-mail address.

    – Collect or harvest information regarding other users of the Website for any reason.

    – Conduct fraudulent activities.

    – Use the website otherwise than in accordance with these Terms and Conditions.

     INTELLECTUAL PROPERTY

    We are the owner or licensee of the intellectual property in the content on our Website including, but not limited to, text, graphics, logos, trademarks, design, icons, sound recordings, video relating to our Website. You are not permitted to modify, copy, publish sell and distribute any of the content from our Website without our prior written permission.

    LINKS TO THE THIRD PARTY 

    This Website may contain links or references to third party sites. These links are provided for your convenience, however the content on third party websites is out of our control and we are neither responsible nor liable for the accuracy, legality, safety and security of the content of third-party websites.

    USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

    If you send us certain specific submissions, such as your user feedback, product reviews, suggestions and proposals and other materials, you agree that we may at any time without restriction edit, copy, publish, translate, and otherwise use these the comments you have submitted to us. We are obligated to maintain any of your comments and material in confidence.

    We may monitor, edit, or remove content which users leave on our Website if it violates any Laws, any rights of the third party or our Terms and Conditions.

    You are solely responsible for any comments you make and their accuracy.

    You are not permitted to use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of your comments.

    FORCE MAJEURE 

    Vdecor is not liable for any delays in performing its obligations caused by circumstances beyond our reasonable control, such as but not limited to fires, explosions, earthquakes, drought, tidal waves and floods, war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo, rebellion, revolution, insurrection, or military or usurped power, or civil war, riot, commotion, strikes, go slows, lock outs or disorder, pandemics, or acts or threats of terrorism.

    We will endeavour to perform our obligations as soon as possible within a reasonable extension of time.

    TERMINATION

    We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these Terms & Conditions or your membership or account are terminated. The restrictions regarding intellectual property matters, the representations, indemnities, limitations of liabilities and/or other of your obligations, which by their nature should survive termination, will survive termination.

    CHANGES OF TERMS AND CONDITIONS

    We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of the website and purchasing our products following the posting of any changes continues acceptance of those changes.

    LIABILITY

    The products sold on Vdecor Vietnam are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased except to the extent of any liability at law.

    LAW

    The Conditions shall be governed by and construed in accordance with the laws of Vietnam, and you irrevocably submit to the exclusive jurisdiction of the courts of Vietnam.

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